Terms of Service

These Terms of Service ("Terms") govern your use of the Sletta online store and any purchase you make from it. By visiting the store or buying from us, you agree to these Terms.

1. Our store

This store is operated by Sletta and serves customers in the United States, Canada, the United Kingdom, Australia, and New Zealand. You can contact us at any time at info@getsletta.com.

2. Products and pricing

We make every effort to display our products and their specifications accurately, but small variations in colour or appearance may occur. Prices are shown in the currency selected at checkout and include applicable taxes where required; import duties and local taxes may apply as set out in our Shipping Policy. We reserve the right to correct pricing errors and to change prices at any time; changes do not affect orders already confirmed.

3. Orders

When you place an order, you will receive an order confirmation email. This confirms we have received your order; a contract is formed when we dispatch the goods. We may refuse or cancel an order where we suspect fraud, where a pricing or stock error has occurred, or where we are unable to ship to your location — in which case you will receive a full refund.

4. Promotions and free gifts

Promotional offers, including free gift bundles, are available while stocks last and may be withdrawn or changed at any time. Free gifts have no cash value and cannot be exchanged for cash or credit. Where a qualifying item is returned, the free gift should be returned with it or its value may be deducted from the refund.

5. Delivery

Delivery is made in accordance with our Shipping Policy. Delivery estimates are provided in good faith and are not guaranteed dates.

6. Returns and refunds

Returns, cancellations, and refunds are handled in accordance with our Refund & Return Policy. Nothing in these Terms limits your statutory rights as a consumer, including rights under the UK Consumer Rights Act 2015, the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, Canadian provincial consumer protection legislation, or applicable US state and federal law.

7. Product use and safety

Our garment steamer produces hot steam. Always follow the instructions supplied with the product, do not direct steam at people or animals, and keep the device out of the reach of children. We are not liable for damage resulting from misuse of the product.

8. Intellectual property

All content on this store — including text, images, logos, and design — belongs to Sletta or its licensors and may not be reproduced without permission.

9. Limitation of liability

To the fullest extent permitted by law, our liability in connection with any order is limited to the amount you paid for that order. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded — including the consumer guarantees referred to in section 6.

10. Changes to these Terms

We may update these Terms from time to time. The version in force at the time of your order applies to that order.

11. Contact

Questions about these Terms? Email us at info@getsletta.com.