Refund & Return Policy
We want you to love your Sletta purchase. If something isn't right, here's how returns and refunds work. We ship to the United States, Canada, the United Kingdom, Australia, and New Zealand — the 30-day policy below applies to every customer, and additional legal rights in your country are set out further down.
30-day returns
You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging. To start a return, email us at info@getsletta.com with your order number and we will send you instructions and the return address. Please do not send your purchase back without contacting us first.
Refunds
Once we receive and inspect your return, we will notify you and, if approved, refund the full purchase price to your original payment method within 14 days. Depending on your bank or card provider, it may take a few extra days for the refund to appear.
Return shipping
Return shipping costs are the customer's responsibility, unless the item arrived damaged, faulty, or incorrect — in that case we will cover the return cost or send a replacement free of charge. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Damaged, faulty or incorrect items
Please inspect your order on arrival. If your item is defective, damaged, or not what you ordered, contact us within 48 hours at info@getsletta.com with photos and your order number, and we will make it right with a replacement or a full refund.
Free gift returns
If your order included a free promotional gift and you return the qualifying product, please return the gift as well, or its retail value may be deducted from your refund.
Exchanges
The fastest way to get a different item is to return the one you have and place a new order once the return is accepted.
Your rights in your country
Our returns policy is offered in addition to your legal rights and does not limit them.
United Kingdom. Under the Consumer Contracts Regulations you have the right to cancel your order within 14 days of receiving it, for any reason, and a further 14 days to return the goods. You also have rights under the Consumer Rights Act 2015 if goods are faulty, not as described, or not fit for purpose.
Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage, and to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
New Zealand. Where you purchase as a consumer, the Consumer Guarantees Act 1993 applies and gives you the right to a repair, replacement, or refund if goods are faulty or not of acceptable quality.
Canada. Consumer protection legislation in your province or territory may give you additional rights, including implied warranties of merchantable quality, which are not affected by this policy.
United States. Your rights may vary by state. This policy applies in addition to any warranty or consumer rights available to you under applicable state or federal law.