Shipping Policy

We ship to the United States, Canada, the United Kingdom, Australia, and New Zealand — and standard shipping is free on every order.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Estimated delivery times

United States: 7–14 business days.
Canada: 7–14 business days.
United Kingdom: 5–10 business days.
Australia: 10–18 business days.
New Zealand: 10–18 business days.

These are estimates, not guarantees — delays can occasionally occur due to carrier volumes, customs processing, or circumstances outside our control. If your order has not arrived within the estimated window, contact us at info@getsletta.com and we will investigate with the carrier.

Order tracking

Every order ships with a tracking number, sent to your email once the parcel is on its way. Please allow 2–5 days for tracking events to appear after dispatch.

Customs, duties and taxes

Your order may be subject to import duties, taxes, or customs fees levied by the destination country — for example GST in Australia and New Zealand, or provincial taxes in Canada. Where these are not collected at checkout, they are the responsibility of the recipient and are not included in our prices.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible — we can usually correct an address before dispatch, but not after the parcel has shipped.

Lost or damaged parcels

If your parcel arrives damaged or goes missing in transit, contact us at info@getsletta.com and we will arrange a replacement or refund in line with our Refund & Return Policy.