Shipping Policy

We offer free worldwide shipping on every order, with no minimum spend.

Where we ship

We ship worldwide to the destinations available at checkout. Shipping is free, including destinations outside the United States, United Kingdom, Canada, Australia and New Zealand.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Estimated delivery times

United States: 5–11 business days.

United Kingdom, Canada, Australia and New Zealand: 7–14 business days.

Other destinations: delivery times vary by country. Contact us before ordering if you need an estimated delivery time for your destination.

These are estimates, not guarantees — delays can occasionally occur due to carrier volumes, customs processing, or circumstances outside our control. If your order has not arrived within the estimated window, contact us at info@getsletta.com and we will investigate with the carrier.

Duties and import taxes

Orders shipped outside the United States may occasionally be subject to import duties or taxes charged by your local customs authority. These are set by your country and are the responsibility of the recipient. We declare all parcels accurately.

Order tracking

Every order ships with a tracking number, sent to your email once the parcel is on its way. Please allow 2–5 days for tracking events to appear after dispatch.

Incorrect address

Please double-check your shipping address at checkout. If you notice a mistake, email us as soon as possible — we can usually correct an address before dispatch, but not after the parcel has shipped.

Lost or damaged parcels

If your parcel arrives damaged or goes missing in transit, contact us at info@getsletta.com and we will arrange a replacement or refund in line with our Refund & Return Policy.